Why Some Artificial Trees Say "Request a Quote" Instead of a Price

Three different things can send an artificial tree to a quote instead of a checkout button, and its price is only one of them. That is the part most explanations get wrong. A piece is quoted if it is priced at $3,000 CAD or above, or if it is supplied in a way that cannot be priced automatically, or, for delivery in Canada, if it comes from our United States stocked range. Any one of those is enough on its own.

The clearest way to see that price is not the whole story: an artificial ivy privacy screen panel at $72.00 USD ($97.99 CAD) goes through a quote because of how it is supplied, while a compact pine bonsai at $1,160.99 USD ($1,807.99 CAD) does not. The cheaper piece is the one that needs a conversation. If you read only the price, you would guess exactly backwards.

What actually sends a piece to the quote route

One, the piece is priced at $3,000 CAD or above. This threshold is set in Canadian dollars and applies on both storefronts, so a US visitor sees the same pieces quoted that a Canadian visitor does. It is evaluated against the Canadian price, not against the figure on screen, which is why it does not shift when the exchange rate does.

Two, the piece is supplied in a way a fixed checkout cannot price. This is the one that catches inexpensive items. Screening panels sold by coverage, pieces built to a size for a specific site, and pieces whose supply we are in the middle of confirming all sit here. None of that correlates neatly with price, which is why a $72.00 USD screening panel and a lit outdoor installation tree starting at $12,909.00 USD can both be quoted while something in between is not.

Three, for delivery in Canada, the piece comes from our United States stocked range. Our residential range is stocked for delivery in the United States, where it ships free and tracked in 2 to 10 business days and is bought at checkout. Sent to a Canadian address the same pieces are quoted instead, with delivery priced into the quote rather than guessed at by a shipping calculator. In practice this is the rule that matters most if you are ordering in Canada: it is why you will see a quote request rather than an add-to-cart button on pieces whose price is published in plain CAD.

Why not just put a number on everything?

Because for the pieces in question the delivered cost genuinely is not knowable in advance, and a checkout that pretends otherwise is a checkout that gets it wrong.

Freight class changes the moment a tree travels crated or palletised rather than boxed, and it changes again depending on whether the receiving end has a dock, a lift, or a kerb and a pair of hands. Lead time stretches when a piece comes from a production run rather than standing stock. A large piece sometimes needs its height confirmed against the doors and ceilings it has to pass through before anyone commits. None of that fits in a shipping table, so rather than quote a number and correct it after you have paid, the order goes through a person.

That is the feature rather than the obstacle. It is how a lobby tree arrives intact on a date the front desk already knows about.

What the quote actually tells you

Everything in that list is settled before you pay anything. The quote is pricing clarification rather than a negotiation channel: it exists to attach real freight and lead-time figures to a piece a fixed checkout cannot price safely.

If a specifier, a facilities team or a fire marshal sits anywhere in your approval chain, what that fire documentation does and does not cover is set out in fire documentation for commercial artificial greenery, and for a United States project in the NFPA 701 buyer's guide. Ask for it in the quote rather than after the piece is in production. NFPA 701 is one route rather than the only one: the International Fire Code accepts either NFPA 701 Test Method 1 or 2, or NFPA 289 using a 20 kW ignition source with a maximum heat release rate of 100 kW.

How to tell which route a piece is on

Look at the product page on the storefront you are actually ordering from. If it shows a quote request, that is the route for that piece, whatever its price. If it shows an add-to-cart button, the price you see is the price you pay, and for a US residential address delivery is already included. The same piece can show an add-to-cart button on the US storefront and a quote request on the Canadian one, which is rule three doing its work rather than an error.

Two practical notes. A smaller size in the same product family is sometimes on a different route from the largest one, so if a piece you like is quoted it is worth checking whether a shorter version is not. And when you do send a quote request, include your ZIP or postal code and anything awkward about the delivery, such as stairs, a narrow entrance, or a residential rather than commercial address. Those are exactly the variables a product page cannot see, and having them up front saves a round trip.

Frequently asked questions

Why do some artificial trees say request a quote instead of showing a price?

Because any one of three things routes a piece to a quote: a price at or above $3,000 CAD, a supply route a fixed checkout cannot price, or, for delivery in Canada, coming from our US stocked range. Freight class, lead time and site access are not predictable enough on those pieces for a checkout to price them correctly.

Does a cheap piece always mean I can buy it at checkout?

No, and this is the most common misunderstanding. An artificial ivy privacy screen panel at $72.00 USD ($97.99 CAD) goes through a quote on the strength of how it is supplied, while a compact pine bonsai at $1,160.99 USD ($1,807.99 CAD) does not. Price is one trigger among three, and which route a given piece is on also depends on where you are ordering from. The product page on your storefront is the authority.

Does the $3,000 CAD threshold change for US shoppers?

No. It is set in Canadian dollars and evaluated against the Canadian price on both storefronts, so it does not move with the exchange rate or with the currency you are viewing. What does change is the figure you see on the page: a US visitor is quoted and charged in USD.

Can I negotiate the price once I request a quote?

Treat the quote as pricing clarification rather than a negotiation. It exists to attach accurate freight and lead-time figures to a piece a fixed checkout cannot price, not to leave room for back and forth on the piece itself. There is sometimes flexibility on freight consolidation or timing across a larger order, which is a separate question from what the tree costs.

How long does a quote take to come back?

We will not put a single number on that, because it depends on the piece and the time of year, and quoting one turnaround for every request would be the kind of promise this page is arguing against. What the quote itself contains is fixed: delivered cost, current lead time, any duties, whatever fire documentation exists for that product, and the cancellation position on that piece.

What happens to returns on a quoted piece?

Not the same terms as an in-stock order, and you should read this before you commit money to a large piece. A quote-based project order, a large tree made to order, or any piece made to a size, colour or design you chose is final sale. It cannot be returned. It can be cancelled before production begins, less a 5% cancellation fee on the amount paid, which covers payment processing and currency costs we cannot recover. Once production has started it cannot be cancelled at all. The 30 day return window and the 15% restocking fee apply to in-stock items only, and a quoted or made-to-order piece is neither.

What stands in place of a return is approval before dispatch. Before your piece ships we send you photos and a video of the actual piece, so you confirm it matches your order while it is still with us rather than after it has travelled. Final sale also does not mean no recourse when something is wrong: a piece that arrives damaged, is defective, or is not what you ordered is repaired, replaced or refunded at our cost and our choice, we pay the return shipping and no restocking fee applies, with shipping damage reported with photographs within 48 hours of delivery and manufacturing defects inside the 30 day defect window. The full terms are in the refund policy, and they are worth reading alongside the quote rather than after it.

If you are specifying at the top of the range, giant artificial trees over 15 feet covers what they cost and how to specify one, and artificial trees for hotel lobbies covers the wider brief. For the delivery terms in full, see the shipping policy, and for cancellation and returns see the refund policy. To start one, use the quote request or browse the commercial page.

The quote rules were checked against the live catalogue on 12 October 2026 and the example prices on 21 October 2026. US figures are USD and Canadian figures are CAD.