Support
Frequently asked questions
Straight answers about Eververda, our catalogue, pricing and shipping.
Is Eververda a legitimate company?
Eververda is a real, independently run online retailer of artificial trees and plants, based in Toronto, Ontario, Canada. It is a specialist rather than a general retailer: artificial trees and plants are the whole of the catalogue. Orders are placed through Shopify checkout, card details are never stored by Eververda, residential orders ship tracked, and every policy on this site states concrete terms rather than vague ones: 30 days to return, 48 hours to report shipping damage, a 1-year warranty against defects, and repair, replacement or refund at our cost on damaged, defective or incorrect items. You can reach a person by email at support@eververda.com before you buy anything.
Where is Eververda based and who runs it?
Eververda is based in Toronto, Ontario, Canada, and is independently owned and run. Artificial trees and plants are the whole of what it sells rather than one category inside a general catalogue, and the range is selected from established manufacturers. Specifications are published as those manufacturers document them, which is why a product page reads "Not specified" against a figure rather than filling it in with a guess.
What currency are Eververda's prices in?
Prices are shown in Canadian dollars (CAD) on eververda.com and in US dollars (USD) on eververda.com/us.
Does "artificial tree" mean a Christmas tree here?
Mostly no. Our core catalogue is decorative trees for year-round use, such as olive, fiddle leaf fig, palm, bonsai, cherry blossom and similar, for homes and commercial spaces. We do carry a separate range of large-format commercial Christmas installations for hotels, retail and events; those live in the commercial catalogue and are quoted rather than bought at checkout.
Why do some products say "request a quote" instead of "add to cart"?
Any one of three things puts a piece on the quote route, and price is only one of them. First, architectural, commercial-scale and made-to-order pieces, where freight, crating, lead time and site access have to be planned per order. Second, anything priced at $3,000 CAD and above, for the same reason; that threshold is set in Canadian dollars, including on the US storefront. Third, for delivery in Canada, our residential range, which is stocked for delivery in the United States and so is quoted with delivery included rather than sold at a fixed shipping rate. Because the first rule stands on its own, plenty of inexpensive pieces are quoted too: a $97.99 screening panel is quoted while a $1,807.99 bonsai is bought at checkout. In the United States, residential pieces are bought at checkout with free tracked delivery.
Who buys from Eververda?
Two groups. Homeowners buying decorative trees and plants for their homes, and commercial buyers, such as hotels, restaurants, offices, retail and event companies, specifying larger installations from our commercial catalogue. The site keeps the two ranges separate so residential shoppers are not wading through architectural-scale pieces.
How do I know what a product is actually made of?
Every product page carries a specification table listing what the manufacturer documented: materials, dimensions, leaf counts where published, UV treatment where claimed. Where a specification wasn't documented, the table says "Not specified" rather than guessing. We'd rather tell you what we don't know than invent it.
What if something arrives damaged or isn't right?
Damaged, defective or incorrect items are repaired, replaced or refunded, at our cost and at our choice. Shipping damage must be reported with photographs within 48 hours, and manufacturing defects are covered by a 1-year warranty from delivery. In-stock orders can also be cancelled for a full refund before they are dispatched. Change-of-mind returns need authorisation first, and the refund policy sets out those terms. Email support@eververda.com with your order number.
Do Eververda's trees come with a warranty?
Yes. Every tree, plant and panel carries a 1-year limited warranty from the delivery date against defects in materials and workmanship, such as a trunk or branch joint that splits, leaves or flowers coming loose in quantity, a broken base plate or stand, or lights that stop working. We send replacement parts, repair, replace or refund at our cost. Email support@eververda.com with your order number and photos of the problem. The refund policy sets out the full warranty terms, including what is not a defect.