Privacy Policy

Who we are

Eververda, an online retailer based in Toronto, Ontario, Canada, is responsible for the personal information collected through eververda.com and our checkout at checkout.eververda.com. Questions about this policy: support@eververda.com or +1 437-435-3780.

What we collect

Information you give us. When you place an order, request a quote, apply for a trade account, contact us or subscribe to our newsletter, we collect the information you provide, typically your name, email address, shipping and billing address, phone number, and for trade applications your business details.

Payment information. Payments are processed by Shopify and its payment providers. We do not receive or store your full card number.

Information collected automatically. When you browse the site we collect device and browsing information such as your IP address, browser, time zone and the pages you view, using cookies and similar technologies.

Why we use it

• To fulfil orders, arrange delivery and provide order confirmations and tracking
• To respond to your enquiries, quotes and trade applications
• To send you marketing email where you have asked to receive it
• To detect and prevent fraud, and to respond to payment disputes
• To improve the site and understand how it is used
• To show ads for our products on other websites and apps, where you have not opted out
• To measure whether our Google ads lead to purchases. This may involve sending Google a one-way hashed (encoded) version of your email address, phone number and address.

Who we share it with

We share personal information only with service providers who help us run the business:

• Shopify, which powers our store and checkout. Shopify's own processing is described in the Shopify Consumer Privacy Policy.
• Payment processors, to take payment.
• Suppliers, carriers and freight companies, to make and deliver your order.
• Analytics providers (Google Analytics and Microsoft Clarity), to understand how the site is used.
• Advertising providers such as Google, if we advertise our products to you on other sites.

We may also disclose information where required by law. We do not sell your personal information. Some US state laws treat advertising based on your activity across websites as "sharing"; you can opt out of it at any time by emailing support@eververda.com with the subject "Do not share", and through Google's ad settings.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of the personal information we hold about you, and to opt out of targeted advertising. To make a request, email support@eververda.com. We may need to confirm your identity before acting on a request, and we will not treat you differently for exercising these rights.

You can unsubscribe from marketing email at any time using the link in any message we send.

Where it is stored

Your information may be stored and processed in Canada, the United States and other countries where our service providers operate.

Retention and security

We keep order records for as long as needed to fulfil the purposes described here and to meet our legal and accounting obligations. No method of transmission or storage is completely secure, but we use reputable providers and limit access to the information we hold.

Children

The site is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority where they live.

Complaints

If you are not satisfied with how we have handled your personal information, contact us first. You may also contact the Office of the Privacy Commissioner of Canada or your local data protection authority.

Changes

We may update this policy from time to time. The current version is always available on this page.